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Terms & Conditions.
Not applicable to export transactions
(1) Definitions.
Within these conditions 'we', 'us' and 'our' refer to QTA Systems. . 'You' or 'your' refers to
you the customer. We may be contacted at the following address 2, Wheatsheaf Way, Linton, Cambs, CB1
6XB, England. or you may send email to:- sales@qtasystems.co.uk.
You may also phone or fax us on +44 (0)1223 891091
(2) Order Acceptance.
We
reserve the right not to accept any order given to us and without
explanation. We will confirm acceptance of all web based orders via email to the
email address you have supplied. The notification of acceptance shall be construed as a
contract to supply.
(3) Prices.
Prices are those specified
within our web site, in pounds sterling and include VAT at the prevailing
rate, currently 17.5%. We reserve the right to amend prices and delete items as
necessary and without prior notification. Prices charged will be those
prevailing when the order is placed.
(4) Delivery.
(a) We do our best to deliver your order /
goods promptly and you may expect to receive ex stock goods within 7 days
of order acceptance, providing payment has been received. Special orders and custom made items will be subject
to delivery on completion and within an agreed time-schedule. Please note these
times are best estimates and if you do not receive your goods within the advised
time please contact us, see (1)
We may use any method of delivery
available to us and goods shall be deemed to have been delivered when the goods
are received at an address supplied by you the customer.
We will not be held liable for
any consequences, however caused, that occur as a result of late delivery
or circumstances which may arise beyond our control. Any liability by us for
non-delivery or defective goods shall be limited to replacing the goods within a
reasonable time or refunding any monies already paid for the goods.
(b)
Upon receipt
of goods you should inspect them immediately and advise accordingly of
any shortages or breakages, in writing, within 10 days of delivery. Please retain all packaging until such time as you
are satisfied with your purchase. Any loss or damage to goods after
delivery will be 'your' responsibility.
(c) All goods and carriage charges are to be paid in full (cleared funds to our
account) before goods are shipped to your address.
(5) Product Descriptions.
All prices and descriptions are given in good faith. Where an error is found or
prices / product descriptions change we will notify you, offering you the option to
cancel or reconfirm your order for the revised price / specification.
(6) Suitability for Purpose.
All information on products and
usages is provided as a guide only. It is your responsibility to determine in advance whether any particular product is suitable
and fit for your intended use.
(7) Order Cancellation. (UK only).
You may cancel your order any time before goods are shipped to you and we will
return your payment. When you receive your goods you are entitled to cancel your
order within 7 working days after the day goods are received. Working days
exclude weekends and public holidays. You may cancel your
order by writing or email / fax to the details as given, see(1).
(a). If you have received your goods you may only cancel your order
on the condition that the goods are in a
serviceable and resalable state, with all original packaging intact and
unspoilt. You may NOT cancel customised orders or personalised items which
have been manufactured to your specification.
Other cancellation conditions apply as follows:-.
(b). The cost of returning cancelled orders shall be at your expense unless it is our
error, in which case we will arrange collection..
(c). Whilst in your care you must ensure the
goods are not damaged.
(d). If you fail to return the goods as
required, we may charge you the costs of our recovering the items ourselves.
The right to cancel your
order does not apply to the following :- Video or audio recordings, opened
computer software packages, customised orders or personalised items which have
been manufactured to your specification or goods which are perishable and by
their very nature are unable to be returned.
(8) Goods Returns
Goods may only be returned as
strictly set out in these Terms for credit or exchange.
Before any goods may be returned you must contact us to obtain our returns
reference. Where applicable, we reserve the right to charge for
repackaging. We cannot accept responsibility for any damage caused by your
carrier and packaging used should be sufficient for the chosen method of
transport.
To help us, your return should be
accompanied by a proof of purchase, your name, your address, phone number, order
number and reason for return.
In summary, returns to be within 7 working days of delivery, undamaged, in original packaging and at your
expense.
This clause does not apply to
Business customers - see clause (11)
(9) Liabilities.
We shall not be liable for
any damage, loss or expense resulting from the failure to give advice or
information. These conditions set out our entire liability to you the customer
in respect of your goods except for terms in law which cannot be excluded..
Nothing in these
conditions shall limit our responsibility in cases of fraudulent
misrepresentation, negligence causing personal injury or death or defective
goods causing personal injury, death or damage to non-business property.
(10)
Our Rights.
If we fail to enforce any
of our rights this does not mean we have waived any of our rights and we still
retain the right to enforce any of these conditions as we see fit,
(11) Business Exclusions, (Distance selling
Regulations).
If you are purchasing
goods for the purpose of your trade, business or profession and you are
not classified as a domestic consumer under UK Consumer Protection, distance selling) Regulations 2000, then clause
(7) will not apply to you. If you
are such a business customer, we will not be liable for any consequential losses
and subject to clause(4), our
liability will be solely limited to the price of the goods.
(12) Your Rights.
Nothing in these conditions affects your
statutory rights as a consumer. Further details of which can be obtained from
the Trading Standards Department or Citizens Advice Bureau.
(13) Disputes.
These conditions are governed by
and construed in accordance with the Laws of England and Wales. You agree, as we
do, to submit to the non-exclusive jurisdiction of the English courts in any
dispute arising out of or in connection with them.
(14) Details and Information.
Please Note.
We do not forward or sell to any other organisation/s, customer
information that you have provided as a basis for your order. These details are
held strictly for our own internal use.
Issue 1: last modified
06 November 2005
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